We know you will be anxiously waiting for your package to arrive to your front door, so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!
Oh, and did we mention all domestic orders receive FREE shipping through USPS First Class?! Oh, ship!
When will my order ship?
All orders will be processed within 1-4 business days if standard shipping is selected (USPS First Class). Our friends at USPS pick up our shipments at the end of each business day. Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.
*Please note that Trustonline.info also does not ship on Saturdays, Sundays or holidays.
*While we will do all that we can to ensure your order is delivered on time, Trustonline.info cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
What if I need my order sooner than this?
Not a problem! You can upgrade your shipping to USPS Priority Mail or USPS Priority Mail Express for an additional fee. We also offer Fayetteville, AR Store Pick Up for those located in Arkansas.
*NOTE: All express orders placed on Friday after 12PM (CT), Saturday or Sunday will be processed on Monday.
USPS Priority Mail: We always recommend upgrading to priority, as this is our preferred shipping method. Priority mail orders are processed within 1 business day. Once you receive our processing email, expect your package to arrive within 2-4 business days. NOTE THAT IF YOUR ORDER INCLUDES A PREORDER ITEM, IT WILL NOT SHIP UNTIL DATES INDICATED IN PRODUCT DESCRIPTION OF THE ITEM.
USPS Priority Mail Express: This is our fastest and most efficient shipping method. Your order will be processed in 1 business day. However, if you place an express order before 12 PM (noon) CT Monday - Friday, we will process and ship the order that same day. Once you receive our processing email, your package will arrive in 1-2 business days. NOTE THAT IF YOUR ORDER INCLUDES A PREORDER ITEM, IT WILL NOT SHIP UNTIL DATES INDICATED IN PRODUCT DESCRIPTION OF THE ITEM.
*Please note again that USPS does not deliver on Sundays or holidays.
Fayetteville, AR Store Pick Up:
Can't wait to get your order?? We now offer store pick up for our Arkansas customers at 19 S. Block Ave. Fayetteville, AR 72701!
- If your order is placed Monday-Friday before12 PM (noon) CT: It will be ready in the store by 2 PM the same day!
- If your order is placed Monday-Thursday after12 PM (noon) CT: It will be ready in the store by 2 PM the day after the order is placed.
- If your order is placed Friday after 12 PM (noon) CT-Sunday: It will be ready in the store the following Monday by 2 PM.
- If there is a pre-order item included in your order, it will be ready in the store by the date noted in the product description of the pre-order item.
*You will also receive an email when your order is ready to be picked up in store.
*Please note that the above timelines do not include holidays. Items will be available for pick up in store after 2 PM CT on the following business day after holidays.
*If you selected Fayetteville, AR Store Pick Up and completed your order, but later decide you would like to have your order shipped, you will be charged a $8 shipping fee.
*All in store pick ups must be picked up within 14 days or your order will be donated.
Do we offer overnight shipping?
Not at this time. If you need an item quickly, we recommend priority, priority express or picking it up in store!
Where does trustonline.info ship to?
We don’t discriminate against closets. Trustonline.info ships to anyone and everyone! This includes Canada and international addresses. Our international shipping options include:
- USPS First-Class Package International Service: Most affordable international shipping option, delivery time varies by destination.
- USPS Priority Mail International: Delivery in 6 to 10 business days.
- USPS Priority Mail Express International: Delivery in 3 to 5 business days.
**For many major markets. Actual number of days may vary based on origin, destination, and customs delays.**
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com. For in store pick up orders, you will receive an email letting you know the order is ready to be picked up.
Can I make changes to my shipping address after I place my order?
Once you receive our email stating that your order is processing, Trustonline.info is unable to make any changes or modifications to an order, as we begin working on shipping your order immediately. However, if you notice your address is incorrect when you receive your confirmation email, please reach out to email@example.com. We ask that in your email you include your first and last name, your order number and what changes need to be made.
What happens if my package is refused or sent back to the sender?
If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to Riffraff. If a package is returned due to an insufficient shipping address, the customer is responsible for the original shipping charges. This amount must be paid before items are re-shipped to the customer's correct shipping address. Payments are emailed to customers through an online invoice. You have 14 days after the email is sent to respond to Trustonline.info before your order goes through the returns process for store credit.
*NOTE: The original shipping charge will be subtracted from the store credit.
What happens if my package is never delivered or stolen?
USPS provides insurance up to $100 on Priority Mail packages. We recommend upgrading to $8 Priority shipping at check out. Trustonline.info is not liable for USPS First Class Mail packages that are lost or stolen. Please email firstname.lastname@example.org for assistance in filing an insurance claim on USPS.gov. If the claim is denied, Riffraff will not offer a refund or replacement.
Didn’t answer all of your questions? Shoot us an email at email@example.com with any questions you have.